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RETURN POLICY

Merchandise must be returned within 10 days of ship date, with reference to an assigned return authorization number and must be in saleable condition with original container and packing. All funds are refunded (minus a handling and shipping fee) in the same form as the original payment type.

 Product Returns
Damaged Items

 


All returns should made as instructed on the manufacturer/suppliers package slip:

Include your return authorization number which must be obtained from Customer Service prior to return shipment.

We cannot be responsible for breakage, damage or loss of merchandise while in transit. Damaged shipments are to be reported to the carrier immediately. Ask carrier to make an inspection and file a claim with them. The original cartons may need to be held for inspection. We will be happy to assist you with any claims that may arise. In the event you need to return your merchandise, please contact Customer Service immediately via e-mail at customerservice@bestofamericabyhorseback.com Keep a record of this number as proof that your return has been authorized. Merchandise must be returned within 10 days of the ship date.  

***ATTENTION CUSTOMERS!***
Merchandise must not be returned without first contacting Customer Service for an assigned return authorization number. Contact Customer Service at: customerservice@bestofamericabyhorseback.com
or tel: 540 829 9555

 

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